Terms and Conditions

1. About these terms

These terms and conditions ("Terms") apply to all footage logging, transcription and related services ("Services") provided by Shot Logger ("we", "us", "our") to you ("Client", "you").

By submitting footage, placing an order or requesting a sample log you agree to be bound by these Terms. If you do not agree, do not submit footage or request Services.

2. The service

Shot Logger provides AI-assisted, human-reviewed footage logging and transcription services for television, documentary, factual, reality, corporate and branded content productions.

The specific scope, format, delivery timeline and price of each job will be agreed in writing before work begins. We will not commence work on a job until scope has been confirmed.

We reserve the right to decline a job at our discretion, including where footage is of insufficient quality, the scope is unclear or the request conflicts with these Terms.

3. Submitting footage

You are responsible for ensuring that footage submitted to Shot Logger is your property or that you have the right to share it with third parties for logging and transcription purposes.

You must not submit footage that contains content that is unlawful, defamatory or in breach of any third-party rights.

We accept footage via agreed transfer methods only (Dropbox, Google Drive, Frame.io, WeTransfer or other methods agreed in writing). We are not liable for footage lost in transit or submitted via unapproved methods.

You are responsible for retaining your own copies of all footage submitted. We do not guarantee long-term storage of footage files and may delete uploaded material after delivery of the completed log.

4. Confidentiality

We understand that unaired footage is commercially sensitive. We treat all footage, transcripts and project details as strictly confidential.

We will not share, publish, broadcast or disclose your footage, transcripts or any project details to any third party without your prior written consent, except where required by law.

Our team members who access footage are bound by confidentiality obligations. We use AI-assisted tools in our workflow. Where footage is processed through third-party AI services, we take reasonable steps to ensure those services operate under appropriate data handling terms. Contact us before submitting if you have specific requirements regarding AI processing of your footage.

These confidentiality obligations survive the completion of any individual job.

5. Intellectual property

All footage submitted remains your property. We claim no rights over your footage, the content within it or any underlying intellectual property.

The log documents, transcripts and notes we produce ("Deliverables") are created for your use. On full payment of any agreed fee, ownership of the Deliverables transfers to you.

We may refer to completed projects in general terms for marketing purposes (for example: "We logged a six-episode documentary series") without disclosing show names, footage content or client details unless you have given us explicit written consent to do so.

6. Payment

Pricing for each job is agreed in writing before work begins. We will provide a written quote or estimate and will not commence work until that quote is accepted.

For new clients and pilot jobs, payment is due in full before delivery of Deliverables unless otherwise agreed in writing.

For ongoing clients or larger productions, payment terms will be specified in the relevant project agreement.

Late payment may result in suspension of work on current or future jobs. We reserve the right to charge interest on overdue invoices at a rate of 1.5% per month.

All prices are exclusive of applicable taxes unless stated otherwise.

7. Turnaround and delivery

Turnaround times are estimated at the time of scoping and are not guaranteed unless confirmed as a fixed deadline in writing.

Turnaround times begin from the point at which all footage has been successfully received and the scope has been confirmed — not from initial contact or quote request.

We will notify you promptly if we anticipate a delay. We are not liable for delays caused by late footage delivery, incomplete briefs, technical failures outside our control or other factors beyond our reasonable control.

Deliverables are provided in the format agreed at the time of scoping. Changes to delivery format requested after work has commenced may incur additional cost.

8. Revisions

Each job includes one revision pass unless otherwise agreed. A revision pass covers corrections to factual errors, formatting inconsistencies or missing content within the agreed scope.

Revisions do not include changes to scope, additional logging of footage not covered in the original brief or changes to the agreed format. These will be treated as additional work and quoted separately.

Revision requests must be submitted within 14 days of delivery of the Deliverables.

9. Accuracy

We apply AI-assisted transcription combined with human review to produce accurate logs. However, transcription accuracy depends on factors including audio quality, number of speakers, accents, background noise and technical issues with source footage.

We do not guarantee 100% transcription accuracy. If audio quality is identified as a significant issue during the job, we will notify you before proceeding.

Our logs reflect our editorial interpretation of the footage based on the brief provided. Editorial judgements (such as flagging key moments or story beats) are subjective and provided in good faith.

10. Limitation of liability

To the fullest extent permitted by applicable law, Shot Logger's total liability to you for any claim arising from or related to the Services will not exceed the total fees paid by you for the specific job giving rise to the claim.

We are not liable for any indirect, incidental, consequential or special loss including loss of profit, loss of data, loss of production schedules or reputational damage.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or any other liability that cannot be excluded by law.

11. Privacy

We collect and process personal data (including your name, company and contact details) in connection with providing Services. We use this data only to deliver Services, respond to enquiries and manage our business relationship with you.

We do not sell, rent or share your personal data with third parties for marketing purposes.

By submitting footage or contact details you consent to us storing and using that data in connection with the Services. Contact us at any time to request deletion of your data where we are not legally required to retain it.

12. Cancellation

You may cancel a job before work has commenced at no charge.

If work has commenced, we reserve the right to charge for work completed to the point of cancellation. We will provide a reasonable estimate of work completed on request.

We may cancel or suspend Services if you breach these Terms, if payment is overdue or if we determine that proceeding is not in our reasonable interests. In such cases we will notify you promptly and refund any fees paid for work not yet commenced.

13. Changes to these terms

We may update these Terms from time to time. The current version will always be available on this page with the date of last update shown above.

Continued use of our Services after an update constitutes acceptance of the revised Terms.

14. Governing law

These Terms are governed by the laws of the jurisdiction in which Shot Logger operates. Any disputes will be subject to the exclusive jurisdiction of the courts of that jurisdiction.

15. Contact

Questions about these Terms or our Services can be directed to us at:

hello@shotlogger.com.au